Compromisso de tempo ativo 99.9%

99.9% Uptime Commitment Details

Here are more details regarding A2 Hosting's 99.9% Uptime Commitment:

Não nos responsabilizamos por desconexões ou circunstâncias que vão além do nosso controle, que impeçam o acesso ao seu site ou servidor, tais como:

• Condições da rede de internet (fora da nossa rede), tais como entre o seu provedor de serviço de internet (ISP) e nossa central de dados
• DDoS ou outros ataques aos nossos servidores
• Problemas com a rede de seu ISP
• Problemas com o navegador ou cache do DNS

Occasionally, servers and related hardware need to be brought down for routine maintenance and upgrades to ensure that our network is secure and performing optimally. We do our best to keep such incidents to a minimum and we will attempt to give you advance notice of any scheduled maintenance. These scheduled service outages do not qualify for the uptime commitment. Please see our Server Maintenance Policy for more information.

This commitment is applicable for any unscheduled downtime of your website for more than 0.1% of the total time per month. We will provide a service credit in the amount of 5% of paid fee for the month, for every hour that your website is unreachable due to an internal network or equipment failure. Downtime must be confirmed by a staff member of our support team. Maximum service credit given will be for the full amount paid for the month of outage, excluding any paid fees for additional services. Submit a ticket to request a credit.