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How to use FTP with Windows hosting accounts

This article describes how to connect to your A2 Hosting account using an FTP (File Transfer Protocol) client.

  • This article applies to accounts that are hosted on a Windows server. If you have a Linux hosting account, please see this article instead for information about how to use FTP.
  • For general information about what FTP is and when you might use it, please see this article.

Using an FTP client

There are numerous FTP clients available. A2 Hosting recommends FileZilla, a free program that you can download here. It supports FTP and FTPS, and runs on Microsoft Windows, Apple Mac OS X, and Linux. In the following procedures, we show how to use FileZilla to connect to your account and transfer files.

You do not have to use FileZilla. If you want to use a different FTP client, however, you will need the following information to connect to your account:

  • Domain name: For Windows hosting accounts, you use a combination of your domain name and the server name. For example, if your domain name is example.hosted.com, and your account is on server a2ws2.a2hosting.com, then the FTP hostname is example.mi3-wss2.a2hosting.com. Alternatively, you can use the IP address for your server instead of the hostname.
  • FTP account username: For Windows hosting accounts, the username is a combination of the FTP user account in Plesk and the server name. For example, if you create a user in Plesk named kelly, and your account is on server a2ws3.a2hosting.com, then the FTP username is mi3-wss3\kelly.
  • Password: The password for the account you are using.
  • Port number: For regular FTP, use port 21. For FTPS, use port 990.
Connecting to your account

To connect to your account using FileZilla, follow these steps:

  1. Start FileZilla.
  2. On the File menu, click Site Manager:

    FileZilla - File menu

    The Site Manager dialog appears:

    FileZilla - Site Manager dialog

  3. Click New Site, type a name for the site, and then press Enter.
  4. In the Host text box, type a combination of the domain name and the server name. For example, if your domain name is example.hosted.com, and your account is on server a2ws2.a2hosting.com, then the FTP hostname is example.mi3-wss2.a2hosting.com.

    Alternatively, you can use the IP address for your server instead of the hostname.
  5. Leave the Port text box blank.
  6. In the Protocol list box, select FTP - File Transfer Protocol, and then in the Encryption list box, select Require explicit FTP over TLS.
  7. In the Logon Type list box, select Normal.
  8. In the User text box, type the account username you want to use. The username is a combination of the FTP user account in Plesk and the server name. For example, if you create a user in Plesk named kelly, and your account is on server a2ws3.a2hosting.com, then the FTP username is mi3-wss3\kelly.
  9. In the Password text box, type the password for the account you specified in step 8.
  10. Optionally, you can specify a default directory for FileZilla to open on the remote server after it connects. For example, many people prefer to have an FTP client access the website document root directory by default. To do this, follow these steps:

    • Click the Advanced tab.
    • In the Default remote directory text box, type /httpdocs.
  11. Click Connect. After a few seconds, the connection is established.
Transferring files

After FileZilla establishes a connection between your local computer and the A2 Hosting server, you can transfer files. FileZilla has a Local site pane that displays files on your local computer, and a Remote site pane that displays files in your account on the A2 Hosting server:

FileZilla - Local and Remote Site panes

To transfer files using FileZilla, follow these steps:

  1. Navigate through folders in the Local site and Remote site panes just as you would in Windows Explorer or the Mac OS X Finder. To open a folder, double-click it.
  2. To upload a file to the server, drag the file from the Local site pane to the Remote site pane. After the file transfer is complete, the file appears in the Remote site pane.
    To upload a file, you can also double-click it in the Local site pane.
  3. To download a file to the local computer, drag the file from the Remote site pane to the Local site pane. After the file transfer is complete, the file appears in the Local site pane.
    To download a file, you can also double-click it in the Remote site pane.
  4. You can also transfer entire folders at once:
    • To upload a folder to the server, drag the folder from the Local site pane to the Remote site pane.
    • To download a folder to the local computer, drag the folder from the Remote site pane to the Local site pane.

More Information

To view the official FileZilla documentation, please visit http://wiki.filezilla-project.org/Documentation.