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How to manage passwords for WebHost Manager accounts

This article describes how to manage passwords for WebHost Manager accounts.

Modifying a password

You can change a customer's password yourself. This may be necessary, for example, if they forget their password and are unable to log in. Alternatively, if the account has been compromised, you should change the password as soon as possible to prevent any further fraudulent logins.

To change a customer's password, follow these steps:

  1. In the search box at the upper left of the WebHost Manager screen, start typing Password, and then click Password Modification when it becomes visible.
  2. On the Password Modification page, click the radio button next to the account to be changed.
    1. If the account is not visible, begin typing the user name or domain of the account in the search box until it is visible in the list.
  3. In the Password text box, type the new password.
  4. In the Password (again) text box, retype the new password.

    Alternatively, you can click Password Generator and WebHost Manager generates a random, strong password for you.
  5. Check the Enable Digest Authentication box if the account will use WebDisk with Windows.
  6. Click Change Password. The new password takes effect immediately.

Forcing a password change

You can force customers to change their password the next time they log in. To do this, follow these steps:

  1. In the search box at the upper left of the WebHost Manager screen, start typing force, and then click Force Password Change when it becomes visible.
  2. Locate the account, select the corresponding check box, and then click Submit.
  3. The next time the customer logs in to cPanel, they must change the password.